POLICIES

 

Shipping

We ship all parcels via Canada Post with tracking. Please allow 4 to 6 weeks to receive your order. If you would like to use alternative shipping methods or carriers please contact us. We are not responsible for lost or stolen packages but will do our best to help you if you need to make an insurance claim.

  • Within Canada: $20 Xpresspost (2-3 business days) Signature Required option not included.

  • Within America: $27 Expedited USA (4-6 business days) Signature Required option not included.

  • All other countries: $37 Tracked packet- International (approx. 8-10 business days)

 

RETURNS

Each piece is handmade to order with a strict attention to detail and quality and therefore all sales are final. Every item is carefully checked prior to shipping. Please contact us if you have any questions or concerns prior to placing an order :)

 

PRIVACY

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

 

What information do we collect?

We only collect information that we need that is related to your order. This includes your:

  • Billing address

  • Shipping address

  • Email address

  • Credit card information

 

How is my information used?

Your information is only used to fill your order. We do not sell or redistribute your information.

 

Security and storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a secure sockets layer before it is transmitted over a web server. We do not store your credit card data.

 

Cookies and browser information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Muraco Wolfe's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Muraco Wolfe' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. For information on how cookies are used, please read our Privacy policy above.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the jewellery designs, copywriting, site design, layout, look, appearance, photography, video, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website and/or materials therein may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Canada.